Papel da informação na área da qualidade: do fordismo ao capitalismo cognitivo

Abstract

The aim of the paper was to analyze the role of information that occurred during major changes in the area of quality associated with labor transformations. Based on research and analysis of the literature we developed an analytical framework to draw a timeline of the historical evolution of changes in the role and dynamics of information throughout different historical phases of quality and its relationship with labor transformations from Fordism to cognitive capitalism. It may be concluded that information became relevant in the process of quality after immaterial, cognitive and linguistic labor was considered an important and innovative asset, and therefore a key element in quality.