SERVIÇO DE REFERÊNCIA: ATITUDES REVELADAS
Keywords:
Librarian attitudes, Reference - competenciesAbstract
The purpose was to investigate the relations between the opinions of professionals with master and PhD degrees in Library and Information Science and university librarians that were in the VIII Seminário Nacional de Bibliotecas Universitárias (1994) regarding: desirable attitudes, skills and the necessary knowledge to Reference Service. Also, to investigate relations ofthese competencies with: function performed, conception of the main role of Reference, intellectual production, professional activities and job satisfaction. The results showed that the individuais work mainly in the Circulation and
readers' services; there is a possibility of disfunction of Reference. Job satisfaction of professionals with master and PhD degrees who that work in Reference seemed compromised although they showed intellectual production related to this area. The results suggest that the relations founded, most of ali, are not following the theory's parameters of the area.
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